# Overview EasyDesk documentation is written for teams that use EasyDesk to run customer support, not for engineers working on the underlying product. The guides focus on what admins, support managers, and agents need to configure, operate, and improve a live support desk. Start with Getting Started if you are launching a new workspace. It covers the first practical steps: preparing the account, inviting teammates, connecting a channel, creating reusable replies, and checking that your first customer workflow is ready. Use Feature Guides when you need to configure a specific part of the product, such as inboxes, teams, labels, macros, reports, SLA policies, billing, or dashboard apps. Each guide explains when to use the feature, how to set it up, and what to verify before relying on it with customers. Channel and integration guides help administrators connect customer touchpoints like email, Facebook, Instagram, webhooks, and supported business tools while keeping ownership and permissions clear. Help Center and automation guides focus on reducing repetitive support work without losing control of the customer experience. They cover article management, agent bots, campaigns, and practical publishing checks. For account support, billing questions, or access issues, contact your EasyDesk administrator or use the support channel provided in your workspace. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://developers.easydesk.live/overview.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.