# Facebook and Instagram

Connect Facebook and Instagram channels when customers contact your brand through social messaging. EasyDesk centralizes those conversations so agents can reply without switching tools.

## Before You Start

Confirm that you have the right Meta permissions before setup:

* Access to the Facebook Page.
* Permission to manage messages.
* Instagram business account connected to the Page, if using Instagram.
* Administrator access in EasyDesk.

Meta permissions can change outside EasyDesk, so use an account owned by the business, not a temporary personal login.

## Connect The Channel

Go to **Settings -> Inboxes -> Add Inbox** and choose the Facebook or Instagram channel.

1. Start the Meta authorization flow.
2. Select the correct Page or Instagram account.
3. Grant the requested messaging permissions.
4. Add agents to the inbox.
5. Send a test message from a separate account.

The channel is ready when the test message appears in EasyDesk and the reply is delivered back to the social inbox.

## Common Checks

If messages do not arrive:

* Confirm the Page is selected in the integration.
* Confirm message permissions were granted.
* Check whether the Meta account still has Page access.
* Reconnect the channel if permissions were revoked.

## Operating Tips

Social conversations often need faster handling than email. Use labels, assignment, and SLA policies to keep urgent public-channel work visible.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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