# Audit Logs

Audit logs record important account activity so administrators can understand what changed, who changed it, and when it happened.

Use audit logs for security review, operational debugging, compliance support, and incident investigation.

## What To Review

Audit logs are most useful for changes such as:

* Agent invitations and removals.
* Role changes.
* Security setting changes.
* Inbox configuration updates.
* Integration changes.
* Billing or plan-related changes.
* SAML and access configuration.

## Review Audit Logs

Go to **Settings -> Audit Logs**.

Use filters to narrow the review by actor, action, date range, or affected object. Start with the time window when the issue occurred, then expand if needed.

## Operating Practice

Review audit logs after:

* Adding or removing administrators.
* Changing SSO or security settings.
* Connecting external integrations.
* Changing production inboxes.
* Responding to a suspected incident.

## Incident Use

During an incident, preserve the timeline:

1. Identify the first suspicious or unexpected change.
2. Record the actor and timestamp.
3. Check related configuration changes.
4. Remove unauthorized access if needed.
5. Document the resolution.

## Limitations

Audit logs show account activity, not the full intent behind it. Pair them with team context, integration logs, and external identity provider logs when investigating sensitive changes.


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