# Captain Billing

Captain billing covers usage and plan behavior for EasyDesk AI features. Use this page to understand how to monitor AI adoption, avoid surprise usage, and decide when to adjust your plan.

## What To Track

Track:

* Which AI features are enabled.
* Which inboxes or teams use them.
* Monthly usage volume.
* Automation outcomes.
* Human handoff rate.
* Customer experience impact.

Usage without quality review is not enough. The goal is better support outcomes, not simply more automated replies.

## Before Enabling AI At Scale

Start with a controlled rollout:

1. Choose one inbox or team.
2. Connect approved help center or knowledge sources.
3. Test common questions.
4. Define when AI should hand off to a human.
5. Review conversations daily during the first week.

## Billing Review

Review AI usage with the same discipline as support reporting. A usage increase may be good if it reduces repetitive work and maintains quality. It needs review if it creates poor answers, escalations, or avoidable human cleanup.

## Plan Changes

If your team expects higher AI usage, review pricing and account limits before a high-volume launch. Coordinate with your EasyDesk account owner or billing administrator.

## Best Practice

Treat Captain as part of your support workflow. Keep knowledge sources current, monitor handoffs, and review customer outcomes before expanding usage.


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