# Article Quality Checklist Use this checklist before publishing or updating a Help Center article. Good self-service content should answer the customer's question quickly, use the same wording your support team uses in conversations, and make the next step obvious. Start with the outcome. The opening paragraph should tell readers what they will be able to do after following the guide. Keep instructions task-based. Use short sections, clear button names, and one decision per step. Avoid internal team notes, implementation details, and unexplained acronyms. Add the details support agents repeat often: eligibility, plan requirements, permissions, expected wait time, and what to do if something looks different in the workspace. Before publishing, preview the article as a customer. Check that links open, screenshots are current, headings are easy to scan, and the article still makes sense on mobile. Review important articles after product changes, pricing changes, policy changes, and major support spikes. Retire articles that no longer match the product. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://developers.easydesk.live/help-center/article-management/article-quality-checklist.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.