# Integrations

Integrations connect EasyDesk with the tools your team already uses. They can send alerts, enrich conversations, trigger workflows, or make customer context easier to find.

## Find Integrations

Go to **Settings -> Integrations**.

Available integrations depend on your EasyDesk edition and account configuration. Common categories include team communication, analytics, CRM, automation, and developer tools.

## Before Enabling An Integration

Decide:

* What business workflow the integration supports.
* Which account or workspace it should connect to.
* Who owns the external tool.
* What data will move between systems.
* How the integration will be tested.

Do not connect production tools just to explore. Use a test workspace or a low-risk channel when possible.

## Setup Pattern

Most integrations follow this flow:

1. Open the integration page.
2. Start authorization or paste required credentials.
3. Choose the EasyDesk account, inbox, or event scope.
4. Save the configuration.
5. Trigger a test event.
6. Confirm the external tool receives the expected data.

## Maintenance

Review integrations after team changes, tool migrations, or security reviews. Remove integrations no longer used. Rotate credentials according to your internal security policy.

## Troubleshooting

If an integration stops working, check credentials, permissions, event scope, and external service status. Then test with a new event before assuming old events will replay automatically.


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