# Plans and Billing

EasyDesk pricing is designed to scale with your support operation. The right plan depends on team size, channels, automation needs, AI usage, security requirements, and reporting depth.

## Choose A Plan

When comparing plans, consider:

* Number of agents who need access.
* Conversation volume.
* Channels you need to connect.
* Reporting and SLA requirements.
* SSO, audit logs, and security needs.
* AI usage and automation scope.
* Support and onboarding expectations.

Do not choose only by current team size. Pick the plan that supports the workflow you are about to launch.

## Trial Evaluation

During a trial, test real workflows:

1. Connect one production-like inbox.
2. Invite the agents who will use EasyDesk daily.
3. Create labels, canned responses, and at least one macro.
4. Publish a starter help center article.
5. Review reports after test conversations.

The trial should answer whether EasyDesk fits your operations, not just whether the UI loads.

## Billing Ownership

Assign one billing owner and one backup. They should understand plan limits, payment method, renewal date, and who can approve plan changes.

## When To Upgrade

Consider upgrading when:

* You need additional security controls.
* You are rolling out SSO or audit review.
* Conversation volume is increasing.
* AI usage is expanding.
* Managers need deeper reports or SLA tracking.
* More teams or brands are moving into EasyDesk.

For exact plan terms, review your EasyDesk billing page or contact the EasyDesk team.


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